Hi Rob,
I had a look at the Autocrat help page today. I found this. 5. In some cases, a trigger set by one user cannot be removed so that a second user can become the “trigger owner”. Maybe this is why this has happened.
Perhaps I need to go through the whole thing all over again and do all of it myself. (Although I did think that we had done that since the problem arose – but maybe I only made slight changes and re-saved).
Cheers
Vicki