Hi Vicki,
The confirmation letter run through autocrat should be working fine – can we check this via a Google Hangout screen share? That way I can check whether you’ve done the merge for those people before and if so, if you’ve deleted the Autocrat data at the far right of the Sheet prior to trying to merge again.
With regards to a person not needing a reliever…
This is a case of ensuring that the merge template wording accounts for this. For example, if it says: “Your reliever is <<merge field reliever name>>” then that will result in:
“Your reliever is” if there is nothing put in the Form.
So, in the Merge Template (Google Doc) I would put a heading in bold above this saying Reliever Details (if required): to account for this.
