Hi Vicki,
I’m sorry to hear this – the solution is to step through the autocrat set up again, making sure you save it once you get through the steps.
Plus, if you do the same for the Simply Send Add-on then it should work for you. If this doesn’t solve it, then let’s jump on a hangout to resolve it together – I will be available most of the day tomorrow to help you sort it.
Rob 😉