Let’s say you have policy information on your staff portal and a team member spots a link is not working or policy is out of date – they can let you know immediately through the “Contact Us Form” without needing to leave the page or knowing who the right point of contact is.
For example, site viewers could:
Request changes or additional site content
Highlight out-of-date content
Flag broken links or other errors
Identify particularly helpful content or give more general praise
Ask questions when they don’t understand something
How to get started
Site owners and editors: To enable or disable this feature
Go to More > Site Info Settings
Turn “Show Contact Form” ON. Then, at the top right select “Publish”
For newly created sites, this feature will be ON by default.
For existing sites, this feature will be OFF by default.
How to leave a comment: Note: When this feature is enabled for a G Suite domain-owned site, a team member must be logged in to a Google account to share feedback.
Click the site info icon (bottom left corner) and select “Contact”
Then, feedback can be entered in the dialogue box and submitted
This email will be received by the site owner, who has the option to reply and start a conversation with the person who posted the feedback
