Google Hangout profiles

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    • #6037
      Chelsea Anderson
      Points: 209

      Hi we seem to have an issue as per screenshot that our staff can’t add profile pictures to their accounts, and come up as unknown to current users. Have noticed that when viewed through the app that sometimes their initials will come up. Any suggestions?

    • #6041
      Rob Clarke

      Hi Danny,

      1. Log into your admin console at
      2. Go to Directory settings.
      3. Click Profile editing.
      4. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit. You might as well allow this for all users.
      5. Check the boxes for the profile information you want to let users change.
      6. Click Save.

      profile settings screenshot

      As an administrator, you can also upload this information for users from inside Directory > Users.

      Lastly, if users want to update their profile photo/etc. they can go to their Account page:

      account page screenshot

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